Acceptance of Terms
By placing an order through our website, you agree to these Terms & Conditions.
Ordering
* All orders are subject to availability.
* Once an order is confirmed, preparation begins immediately.
* Please review your order carefully before completing payment.
Pricing
* All prices are listed in U.S. dollars.
* Prices are subject to change without prior notice.
* Taxes and delivery fees (where applicable) will be displayed before checkout
Payment
* Full payment is required before an order is prepared.
* We accept all payment methods available on our website.
* Orders will not be processed until payment has been successfully received.
Delivery
* We currently deliver within our designated service areas.
* Delivery times are estimates and may vary due to weather, traffic, or high order volume.
* Customers are responsible for providing an accurate delivery address and contact information.
* If a customer is unavailable upon delivery or provides an incorrect address, additional delivery charges may apply.
Food Quality
* We prepare every meal fresh to order.
* Please consume your food promptly after delivery for the best quality and food safety.
* While we take great care in packaging, we are not responsible for changes in food quality caused by delays after delivery has been completed.
Allergies & Dietary Information
* Please inform us of any food allergies before placing your order.
* While we do our best to accommodate dietary requests, our kitchen handles common allergens, and we cannot guarantee that any item is completely allergen-free.
Order Changes & Cancellations
* Orders may only be modified or canceled before preparation begins.
* Once food preparation has started, orders cannot be canceled or changed.
No Refund, Return & Exchange Policy
* Due to the perishable nature of our food, all sales are final.
* We do not accept returns or exchanges.
* Refunds are not provided for personal taste preferences or change of mind.
* If you receive the wrong order, a missing item, or food that arrives in an unacceptable condition, please contact us within 30 minutes of delivery with photos so we can review the issue and determine an appropriate resolution.
Customer Responsibilities
Customers agree to:
* Provide accurate delivery information.
* Be available to receive their order.
* Treat our delivery staff with respect.
Limitation of Liability
We are not responsible for delays caused by circumstances beyond our control, including severe weather, traffic, road closures, or other unforeseen events.
Privacy
We respect your privacy. Customer information is used only to process orders, provide customer service, and improve your experience. We do not sell your personal information.
Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Changes become effective once posted on our website.
Contact Us
If you have questions or concerns about your order, please contact us using the phone number or email listed on our website.
These terms strike a good balance between protecting your business and being fair to customers. Since you’re operating an online restaurant with delivery, they’re a solid starting point. You can also tailor them further if you offer scheduled deliveries, catering, subscriptions, loyalty rewards, or operate under specific state laws.
